Solution 03
Intelligent Automation.
AI agents that generate reports, serve citizens, coordinate alerts and assist your operators.
What it is
An agent layer over your operation.
Intelligent Automation is the layer of AI agents that executes at scale what the human team decided. It chats, calls, writes, serves and reports — always over the client's real data, under auditable policies and with a human in the loop. It multiplies operational capacity without growing headcount.
What it does
Operational capabilities.
Conversational agents
They serve operators and the public on the messaging channels they already use. They send alerts, answer questions and collect reports.
Voice and call center agents
They make and receive calls, transcribe, and escalate to human operators when needed. Useful for citizen service and tactical coordination.
Generative agents
They generate reports, executive summaries and situational analysis over the client's real data. Every output cites its source.
Cognitive assistants
Copilots for operators in Centinela. They suggest actions, retrieve similar context and provide operational memory.
Human in the loop
The agent suggests, a person approves, another agent executes. Every step is signed, with an identified owner.
Multi-agent orchestration
Several agents coordinating with each other under a single policy. It prevents each agent from acting on its own or contradicting the others.
What it delivers
Outputs at scale.
Conversations at scale
Thousands of citizens served simultaneously, with the same policy and traceability per interaction.
Reports and summaries
Briefings, situational reports and shift summaries generated over real data, with cited sources.
Targeted calls
Notifications, surveys and escalations by voice, with transcription and records available for review.
Traceability of every interaction
What the agent said, to whom, when and under what policy. Auditable end to end.
Use cases
Where it applies.
Composition
Three modules for this solution.
Genius is the agent engine. Centinela is where the human decides what each one does. Oráculo provides context and prediction.
Genius
Executes via agents
Agents that execute at scale what the team decided. Messages, calls and reports.
Centinela
Coordinates the operation
The command center where your team sees the operation, decides and coordinates the response.
Oráculo
Predicts and simulates
Anticipates what's about to happen and shows what breaks if it does.
Next step
Capacity multiplied. Headcount intact.
A conversation with our team about the agents that fit your operation.